Inclusion Top Tips - Communication is key

March 17, 2026
  • As we continue Neurodiversity Celebration Week, today we’re equipping you with one practical change that consistently makes a difference across settings.

    If there’s one thing we come back to again and again in our work, it’s this: advanced communication.

    Clear, detailed, proactive communication reduces barriers before people even arrive. This is such a simple, easy inclusion tool and yet it’s often overlooked.

  • Why advanced communication matters

    Many neurodivergent people spend a lot of time managing uncertainty.

    Not knowing what to expect (where to go, who will be there, how long something will last, what will be expected of them) can create anxiety long before an activity, lesson, or event begins. That uncertainty and anxiety is enough to stop them being able to attend.

    Advanced communication doesn’t remove every barrier, but it does help address a lot of them. It gives people information early enough to enable them to prepare, plan, and make informed choices. That is access.

    And the benefits aren’t limited just to neurodivergent people. Clear information helps everyone.

  • A lady stands looking off to the side with a big smile on her face. She is wearing a lanyard, name badge and holding a piece of paper.

  • What Advanced Communication Looks Like In Practice

    Advanced communication is about being intentional with the information you share — and when you share it.

    That might include:

    • Clear, accurate descriptions of what will happen and when
    • Practical details like location, parking, entrances, and timings
    • Photos of the space, staff, or volunteers people are likely to meet
    • A short video tour showing what the environment looks like
    • Information about what people need to bring (or don’t need to bring)
    • A named contact people can reach out to with questions

    Importantly, it’s not about overwhelming people with information – it’s about making key information easy to find.

  • Two adults are crouching down supporting a child holding an archery bow and arrow

  • Across different settings

    In schools, this might look like sharing visual timetables, explaining changes in routine in advance, or clearly outlining what a lesson or activity will involve.

    For activity providers or clubs, it could mean a webpage or social post that shows the space, introduces the team, and explains how sessions run from start to finish.

    At events, advanced communication might include a detailed “what to expect” section: arrival times, noise levels, quiet spaces, breaks, and who to speak to if something feels difficult on the day.

    Small changes in communication are the difference between someone being able to attend and someone being isolated at home.

  • Try this tomorrow

    Choose one upcoming activity, session, or event and ask:

    • What would someone need to know to feel prepared?
    • Is that information easy to find?
    • Could we show this visually, not just describe it?

    You don’t need to do everything at once. Start with one page, one post, or one update.

    Remember, advanced communication is about reducing avoidable uncertainty and giving people more control over their own experience.

    It’s one of the most effective inclusion tools we have, and also one of the cheapest (often there is no financial cost at all!!)

    In our neurodiversity training, we explore advanced communication alongside other practical strategies, with time to reflect on how they apply to your own setting and the people you support.

    We’ll be sharing more ideas like this over the rest of Neurodiversity Celebration Week, building understanding, confidence, and practical ways to make spaces more inclusive.

    This week isn’t about getting everything right, it’s about learning and developing together.

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